I was the target of that kind of thing and it spiraled out of control. My home was set of fire - literally, so I take what you are saying very seriously. Unfortunately, if people who are targeted for violence like that, can't use an avatar we are, effectively, cut out of on-line life.
Take away Penguin's voice and we leave a big hole.
Instead of some one-size-fits-all policy, maybe people could start taking it on a case by case basis.